terms & conditions

*Since our Items are made from leather, please allow small imperfection as they are part of the beauty working with natural materials.

*Please keep in mind that actual product color may vary on different computer screens.

*Our bags are made from a variety of leather pieces and we’re careful in maintaining the quality and the precise combination between the leather pieces. there may be small differences or changes in the item.
These differences\ changes do not affect the overall look and design!!!
(Please remember that change is the foundation of creation ๐Ÿ™‚

*Please feel free to contact us in any question.

PAYMENT

We accept payments through PayPal and credit cards.

If you need assistance, we’ll be happy to help. Simply contactย  us.

EXCHANGE & RETURNS

If for any reason you are unsatisfied with your item(s), you may return them within 30 days of receipt,for a full refund (not including shipping costs) Returned items must be in the same unused condition with the original packaging. We reserve the right to reject any returned items with personal contents left inside the product as it could indicate signs of use. PROCESSING YOUR RETURN/EXCHANGE If you wish to return/exchange your order please contact us with your order number & a reason for your return/exchange. Once your return/exchange is received and inspected, we will notify you that we have received your item and your refund will be issued via the original method of payment. We suggest the return items will be packed safely and send with a tracking number. Customers who return without a tracking number, do so at their own risk โ€“ items that will be lost/damaged during return shipping are solely the buyerโ€™s responsibility. Custom orders & SALE items are non-exchangeable and non-refundable.

If you receive a damaged or defect item which you want to claim please contact us on info@nutopa.com and we will sort it out for you. For accepted claim, Nutopa is responsible for all additional costs

PRIVACY POLICY

Collection of Personal Data

Nutopa.com offers you the possibility to orders products and services, registrar to marketing activities such as newsletter through our websites. In order to do this we will request all information required for completing the purchase such as delivery and payment or to send e.g. newsletters. Nutopa also collects certain information about your operating system and browser, in order to increase the level of service to you when visiting the website. This information is used by Nutopa to improve the services available on the website, to assure service quality and to provide general statistics regarding the use of the website.
Nutopa will not sell this information collected to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed from to Nutopa website.

SHIPPING

Please allow 2-3 weeks for the item to be completed. You will be notified when your item ships.
TAXES & CUSTOM FEES: Please keep in mind, VAT & duty may apply depending on your countries local Customs or Tax Authority.
Nutopa is not responsible for any VAT & duty costs that might be charged. * Unclaimed orders that were returned will be re-sent after payment for second-time shipping is received.

CARE

*Keep away from heat.

*Prolonged exposure to sunlight or artificial light can alter the color of the leather.

*Avoid rubbing your accessory against rough surfaces. This material scratches easily.

*In the beginning, wear your accessory with dark colorย  clothing to avoid color transfer from the accessory onto articles of clothing.

*Avoid prolonged contact with water. Beware that humidity may increase color transfer and bleeding onto clothing.

*Apply an invisible waterproof spray before using your accessory. (Test along the interior of the bag or a less visible corner before applying to the rest of the bag.) Repeat this process regularly.

*To clean your leather we recommend to use a leather cleansing milk on a cotton cloth.We recommend cleaning toโ€ญ โ€ฌbe undertaken by leather professionals to ensureย ย its long and beautiful lifespan.